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Covid 19 Update

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Urban Surfer takes the threat of Covid 19 very seriously. We’re fortunate that we’re able to continue to trade through this horrid pandemic but of course have made some changes for the safety of our customers and staff:

  • Staff who can work from home are doing so. Those who cannot work from home such as warehouse staff are given extra cleaning products and are able to stay apart at least 2 metres. All computers, scanners and benches and cleaned at the beginning, end and throughout the workers shift.
  • Extra hand cleaning products have been made available.
  • All deliveries coming into our warehouse are done so with no contact with our couriers.

As you may imagine, as customers are unable to shop on the highstreet, we’re busier now than we’ve ever been this time of year. This is a challenge when the extra staff we’d normally call on for help are having to work from home. Nevertheless we’re determined to get all orders out the same day as we’ve always done.

The main issue we’ve experienced is with our couriers. Although we’re dispatching orders on time, our couriers are also seeing a huge surge in parcels being shipped and with them also having less available staff it means that some parcels may be delayed.

We appreciate your ongoing business and understanding during this very busy time.

Karl

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